Gambling on lantai6 is designed to be an enjoyable, recreational experience. We take our duty of care to every player seriously — which means giving you the tools, the information, and the support to stay in control at every step.
Player Protection
Deposit limits · Session timers · Self-exclusion · 24/7 Support
At lantai6, we believe that online gambling should be exactly what it is advertised as: entertainment. Whether you're placing a bet on a Liga Super Malaysia fixture, spinning a few rounds on your favourite slot, or joining a live baccarat table, the activity should add enjoyment to your day — not stress, financial strain, or anxiety.
The reality is that for most players, this is exactly how gambling works. They set a budget, play within it, and enjoy the experience for what it is. But we also recognise that for a small number of people, gambling can develop into something more serious — and for those players, lantai6 has built a comprehensive set of tools and policies that put you back in control.
Our responsible gambling framework is not a compliance box we tick. It is a set of operational commitments that shape how the platform is designed, how our support team is trained, and how we respond when a player shows signs of distress. Every player on lantai6 has access to these tools — no judgment, no delay.
If gambling stops being fun and starts feeling like an obligation, a stress reliever, or a way to recover money you've lost — it's time to take a break. lantai6 makes that break easy to request, fast to activate, and fully supported.
Set a gambling budget before you start and treat it as your maximum spend — not a target to reach.
Never chase losses. Each session is independent — previous results have no bearing on future outcomes.
Gamble only with money you can afford to lose entirely. Do not use funds reserved for rent, bills, food, or loans.
Take regular breaks. Set a time limit for each session and stick to it, even if you're on a winning streak.
Do not gamble under the influence of alcohol, strong medication, or when you are emotionally distressed.
Gambling is not a career, a side income, or a reliable financial strategy. Treat it exclusively as leisure.
Every tool below is accessible directly through your Account Settings on lantai6, or by contacting our 24/7 live chat support team. There are no fees, no waiting periods where not required, and no judgment.
Set a maximum deposit amount per day, week, or month — whichever suits your budgeting style. Limit reductions take effect immediately. Increases are subject to a mandatory 48-hour cooling-off period to prevent impulsive decisions. Limits apply across all payment methods: Touch 'n Go eWallet, DuitNow, FPX, Maybank, and others.
Set an in-session alert to notify you after a defined period of play — 30 minutes, 1 hour, or a custom duration. When your reminder fires, lantai6 displays a clear on-screen prompt asking if you want to continue or end your session. It's a simple, effective nudge to stay aware of how long you've been playing.
Access a real-time summary of your total deposits, withdrawals, net position, and session history directly from your Account dashboard. Understanding your actual spend — not just what you remember — is one of the most effective responsible gambling tools available.
Request a temporary break from the Platform for a defined period — 24 hours, 7 days, 30 days, or a custom duration. During a cooling-off period, your Account login is suspended and no deposits can be made. The period cannot be shortened once activated. It takes effect within minutes of your request.
If you believe you need to stop gambling entirely, request a permanent self-exclusion via live chat. Your Account will be permanently closed. Any real-money balance (after deduction of active Bonus Funds) will be returned to your last verified payment method. Permanent self-exclusion cannot be reversed — and we are proud of that.
Our support team is available 24 hours a day, every day of the year — including Malaysian public holidays. If you need to discuss your gambling behaviour, activate any protection tool, or simply want to talk through your options, our team is trained to assist with sensitivity and without judgment. No scripted deflection. Real help.
| Tool | What It Does | Activation Speed | Where to Access |
|---|---|---|---|
| Daily Deposit Limit | Caps total deposits within a 24-hour rolling window | Instant (reductions) | Account Settings / Live Chat |
| Weekly Deposit Limit | Caps total deposits over a 7-day rolling period | Instant (reductions) | Account Settings / Live Chat |
| Monthly Deposit Limit | Caps total deposits over a calendar month | Instant (reductions) | Account Settings / Live Chat |
| Session Time Reminder | Alerts you after a set play duration | Instant | Account Settings |
| Cooling-Off Period | Temporarily suspends Account access and deposits | Within minutes | Live Chat |
| Permanent Self-Exclusion | Permanently closes Account — irreversible | Within minutes | Live Chat only |
| Activity Summary | Shows deposit, withdrawal, and gaming history | Real-time | Account Dashboard |
| Limit Increase | Raises a previously set deposit limit | 48-hour delay | Account Settings / Live Chat |
lantai6 enforces a strict minimum age requirement of 21 years for all registered Users. This policy applies equally to all services on the platform — live casino, sports betting, slots, and instant games. There are no exceptions.
Age verification is conducted as part of our mandatory KYC process. Every User is required to submit a valid government-issued identity document — typically a Malaysian National Identity Card (MyKad) or Passport — confirming their date of birth. Accounts cannot process withdrawals until KYC is fully verified.
Where lantai6 identifies or receives credible information that an Account is being operated by a person under 21 years of age, the Account will be immediately suspended, all funds associated with underage play will be forfeited, and the matter may be referred to the appropriate regulatory authority.
If you share a device with family members, particularly children or teenagers, please use device-level parental control software to prevent access to gambling websites. lantai6 supports the use of third-party filtering tools by households where minors are present. Contact our support team for guidance on available options.
Provide your full legal name and date of birth during registration. All registration data is encrypted in transit and stored securely.
Upload a clear photo of your Malaysian MyKad (front and back) or Passport, along with a selfie holding the document.
Our compliance team reviews your submission. Standard processing is completed within 24–48 hours on business days.
Once confirmed, your Account is fully unlocked for deposits, gameplay, and withdrawals. Age verification is a one-time process unless circumstances require re-verification.
Problem gambling rarely announces itself clearly. It typically develops gradually, and the signs can be easy to rationalise in the moment. Being aware of these warning signs — in yourself or someone you care about — is one of the most important steps toward getting help before the situation escalates.
If you find yourself regularly relating to three or more of the signs listed here, we strongly encourage you to use lantai6's self-exclusion or cooling-off tools, and to contact one of the support resources listed further down this page.
Honest self-assessment is often the hardest part. If you're reading this page and feeling defensive about any of the signs listed — that in itself is worth noting. The players who need responsible gambling tools the most are often the ones most reluctant to use them.
Spending more money than you planned to in a single session, regularly and despite intending not to.
Chasing losses — continuing to play specifically to win back money you've already lost rather than for enjoyment.
Gambling with money set aside for essential expenses: rent, utilities, groceries, loan repayments, or family needs.
Feeling restless, irritable, or anxious when you are not gambling, or when you try to cut back or stop.
Lying to family members, friends, or colleagues about how much time or money you spend gambling.
Gambling as a primary coping mechanism for stress, anxiety, loneliness, depression, or difficult life events.
Borrowing money from family, friends, or financial institutions specifically to fund gambling activity.
Neglecting work, studies, relationships, or personal health because of time or attention spent gambling.
Making repeated unsuccessful attempts to reduce or stop gambling, followed by returning to the same or higher levels of play.
Thinking about gambling constantly — planning the next session, reliving past wins, or calculating how to recover losses.
This is not a diagnostic tool — it is a starting point for honest reflection. If you answer "yes" to two or more of these questions with regularity, we encourage you to reach out to our support team or one of the independent resources listed below.
All conversations with lantai6 support regarding responsible gambling are handled with complete confidentiality.
Have you ever gambled for longer than you intended to, or spent more than you planned in a session?
Have you ever tried to win back money you lost by continuing to gamble (chasing losses)?
Have you ever hidden how much you gamble, or lied about it to someone close to you?
Have you gambled using money that was not yours to spend freely — including borrowed money or family funds?
Has gambling caused you to feel stressed, guilty, or anxious — either during play or afterwards?
Have important responsibilities — work, family, studies — been affected by how much time or money you've spent gambling?
Contact our live chat team to activate a cooling-off period or self-exclusion, or reach out to one of the independent support organisations listed in the section below. There is no wrong time to ask for help.
If you or someone you know needs support with problem gambling, the following organisations offer confidential guidance, counselling, and assistance. These are text-only references — contact them directly for support.
Malaysia's national welfare and social support hotline operated by the Ministry of Women, Family and Community Development. Free, confidential counselling for emotional distress and personal crisis.
15999An internationally recognised responsible gambling support organisation providing free information, advice, and counselling to anyone affected by problem gambling, including family members.
gamcare.org.ukA fellowship of individuals who share their experience, strength, and hope in order to solve their common problem and help others recover from compulsive gambling. Meetings available internationally.
gamblersanonymous.orgOur 24/7 support team is trained to handle responsible gambling enquiries with sensitivity and discretion. You can request any protection tool, discuss your options, or simply ask for guidance — any time of day or night.
Available 24/7 on Platformlantai6 commits to maintaining responsible gambling tools that are genuinely accessible, free of charge, and activated without delay. We commit to training our support team to recognise and respond compassionately to signs of problem gambling. We commit to enforcing our 21+ policy rigorously and without exception. And we commit to this page being a genuine resource — not a legal disclaimer — for every Malaysian player who uses our platform.
Every lantai6 player has instant access to deposit limits, session controls, cooling-off periods, and self-exclusion — no questions asked. Play your way, within your means, on Malaysia's most responsible gaming platform.
For players aged 21 and above only. Play responsibly. If gambling stops being fun, stop playing. Terms & Conditions