lantai6 FAQ

To complete KYC at lantai6, you need to submit a valid government-issued identity document — typically your Malaysian National Identity Card (MyKad, front and back) or Passport — along with a proof of address dated within the last three months (such as a Maybank or CIMB bank statement or a utility bill), and a selfie holding your ID. Payment method screenshots may also be requested.

Standard KYC verification at lantai6 is completed within 24 to 48 hours on business days. You will receive an in-platform notification once the review is done. If additional documents are required, our compliance team will contact you via the email address registered on your account. Withdrawals cannot be processed until KYC is fully verified.

No. lantai6 operates a strict one-account-per-player policy. Creating multiple accounts — whether under the same name, different names, or the same device or IP address — is a direct breach of our Terms and Conditions. Any duplicate accounts detected will be permanently closed, and associated balances may be forfeited. If you have accidentally created a duplicate account, contact live chat support immediately.

You can close your lantai6 account voluntarily at any time by contacting our 24/7 live chat support team. Upon closure, any verified real-money wallet balance will be processed for withdrawal to your last verified payment method, subject to completed KYC and any applicable wagering requirement conditions. Bonus funds that have not met wagering requirements will be forfeited upon account closure.

Click the Forgot Password link on the lantai6 login page and enter your registered email address. You will receive a password reset link within a few minutes. If you do not receive the email, check your spam folder or contact our 24/7 live chat support team. For security, lantai6 will never ask for your password via email, live chat, or any other channel.

Log in to your lantai6 account and navigate to the Deposit section. Select Touch 'n Go eWallet as your payment method, enter the deposit amount (minimum RM30), and confirm. You will be redirected to the Touch 'n Go payment gateway where you authorise the transaction using your eWallet PIN or biometric. Funds are credited to your lantai6 wallet almost instantly upon successful payment confirmation.

The minimum deposit at lantai6 is RM30, applicable across all supported payment methods including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX bank transfers (Maybank2u, CIMB Clicks, Public Bank, Hong Leong Connect), and cryptocurrency (BTC, USDT). Individual payment methods may have their own processing minimums set by the provider, which could be higher in some cases.

Withdrawal processing times at lantai6 vary by method. Touch 'n Go eWallet, Boost, GrabPay, and DuitNow withdrawals typically complete within 5 to 30 minutes. FPX bank transfers to Maybank, CIMB, Public Bank, or Hong Leong accounts typically take 1 to 3 business hours. Cryptocurrency withdrawals (BTC, USDT) are subject to network confirmation times, which can vary. All withdrawals require completed KYC verification.

lantai6 does not charge platform-side fees on standard deposits or withdrawals. However, some payment providers — particularly cryptocurrency networks — may apply their own transaction or gas fees, which are outside lantai6's control. We recommend checking your payment provider's current fee schedule before initiating a large transaction. FPX and e-wallet transfers are generally fee-free from the lantai6 side.

Withdrawals at lantai6 must be processed back to the same verified payment method used for the corresponding deposit, wherever technically supported. This policy is in place to comply with anti-money laundering (AML) requirements and to protect players from fraudulent fund diversion. If your original payment method is no longer available, contact our live chat support team to discuss your options — additional verification may be required.

lantai6 offers a wide range of slot games sourced from licensed international studios, including video slots, Megaways titles, jackpot slots, and classic reels. Games are available in MYR and fully optimised for both desktop and mobile browsers. Each game displays its Return to Player (RTP) rate and volatility information on the game detail page, so you can make informed choices before you play.

All slot and virtual games on lantai6 use certified random number generation (RNG) technology, independently audited by third-party testing labs. Live dealer casino games are streamed in real time from licensed studio environments, removing any possibility of pre-determined outcomes. RTP rates are published for every game. lantai6 operates under applicable international licensing frameworks that require independent game fairness certification.

Yes. lantai6 offers sports betting coverage that includes Liga Super Malaysia, the English Premier League (EPL), La Liga, Champions League, UFC, and a wide range of international markets. Live in-play betting is available for selected football matches, including Liga Super Malaysia fixtures. Odds are updated in real time, and all bets are placed in MYR. New markets are added regularly based on player demand.

Yes. lantai6 is fully optimised for mobile browsers on both Android and iOS devices — no app download is required. The platform is designed to deliver a smooth experience on screens of all sizes, including smaller phones common in Malaysia. All features, including live casino, sports betting, deposits, withdrawals, and account management, are available in full on mobile.

lantai6 offers a welcome bonus for new players on their first qualifying deposit. The bonus amount, percentage match, and minimum deposit required are displayed on the promotions page at the time of registration. To claim the bonus, opt in during the deposit process. Bonus funds are credited to your wallet alongside your real-money deposit and are subject to the wagering requirements specified on the promotion detail page.

A wagering requirement (also called a rollover) specifies the total amount you must bet before bonus funds or associated winnings can be withdrawn. For example, a 20x wagering requirement on a RM50 bonus means you must place RM1,000 in total bets before the bonus converts to withdrawable cash. The applicable multiplier is always stated on the specific promotion's detail page at lantai6. Progress is tracked in real time in your account dashboard.

Bonus fund eligibility varies by promotion. Most welcome and reload bonuses at lantai6 can be used across slot games. Live casino games, certain table games, or specific sports betting markets may contribute at a reduced rate — or not at all — toward wagering requirements. The eligible game list and contribution rates are stated on each promotion's terms. Always read the specific bonus terms before opting in.

If you request a withdrawal at lantai6 before fully completing the wagering requirements attached to an active bonus, the bonus funds and any winnings generated from those bonus funds will be forfeited. Your real-money balance (funds deposited that are not derived from bonus activity) remains withdrawable at any time, subject to standard KYC and payment verification requirements.

lantai6 operates under applicable international licensing frameworks, as referenced in our Terms and Conditions. Our platform is designed and operated with compliance to internationally recognised standards for online gambling operators, including requirements for player fund segregation, fair game certification, and responsible gambling provisions. For detailed licensing information, refer to the Terms and Conditions page.

You must be at least 21 years old to register and play on lantai6. This is a strict, non-negotiable requirement. Age is verified as part of the KYC process through government-issued identity documents. Any account found to be operated by a person under 21 will be immediately closed, associated funds forfeited, and the matter may be reported to relevant regulatory authorities.

You can set daily, weekly, or monthly deposit limits directly from your lantai6 Account Settings, or by requesting a limit via our 24/7 live chat support. Limit reductions take effect immediately. Increases are subject to a mandatory 48-hour cooling-off period to prevent impulsive decisions. There is no charge for setting or changing limits. Deposit limits apply across all payment methods on the platform.

To self-exclude from lantai6, contact our 24/7 live chat support team and request permanent self-exclusion. Your account will be closed within minutes. Any verified real-money balance will be returned to your last verified payment method. Permanent self-exclusion is irreversible — the account cannot be reopened. If you need a shorter break, ask about our cooling-off period options (24 hours up to 30 days).

If you or someone you know is struggling with problem gambling, the following resources offer confidential support: Talian Kasih (15999), Malaysia's national welfare hotline operated by the Ministry of Women, Family and Community Development; GamCare (gamcare.org.uk), an internationally recognised gambling support organisation; and Gamblers Anonymous (gamblersanonymous.org). lantai6's 24/7 live chat team can also guide you through our responsible gambling tools at any time.

lantai6 uses 256-bit SSL/TLS encryption for all data in transit and encryption at rest for stored identity documents and financial records. Access to sensitive data is restricted to authorised personnel on a need-to-know basis. Two-factor authentication (2FA) is available for all accounts. Regular independent security audits and penetration testing are conducted. Full details are available in our Privacy Policy.